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FREQUENTLY ASKED QUESTIONS

  • How do I purchase a Nucleus Colony?
    To purchase a Nucleus Colony, please use the online shop - you can reserve yours today by placing a deposit of £50 to secure your order. A further £150 will be payable upon collection of the Nucleus Colony from Derwent Honey. Collection will be from May.
  • When can I collect my Nucleus Colony?
    You will receive an email once the Nucleus Colony is ready for collection - this is usually in May. Our email will include information such as: available collection dates and times, the Derwent Honey collection address, and how you can pay the remaining £150 due on collection. Please do not hesitate to contact us if you would like further information.
  • How do I purchase more than 12 jars of honey?
    Thank you for your interest in our honey - for larger orders of 12+ jars, please contact us via email at enquiries@derwenthoney.co.uk and we will get back to you as soon as possible with further information.
  • Can I return the honey and have a refund?
    Refunds for honey are accepted if the tamper seal remains intact. Delivery postage is not refundable.
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