PRIVACY POLICY

Our Privacy Policy was last updated on 29 November 2023

 

At Derwent Honey, we take our responsibility in protecting your personal data seriously. We make sure to always comply with the latest data protection regulations and commit ourselves to the highest privacy standards.

 

In this Policy, we explain what type of personal data we collect, how we collect your personal data, how we use your personal data, and how we store your personal data.

 

Throughout this Privacy Policy, we refer to Derwent Honey as "us", "we" and "our".

 

Our contact details -

Phone Number: 07793 033754

E-mail: enquiries@derwenthoney.co.uk

 

What type of information we have - 

We currently collect and process the following information:​

• First name

• Last name

• Address (for delivery purposes)

• Email address

• Phone number

• Payment method

 

How we get the information and why we have it - 

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You filled out our contact form

• You phoned us 

• You left a voicemail

• You sent a direct email

• You subscribed 

• You made a purchase through our online shop

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

1. Your consent. You are able to remove your consent at any time. You can do this by contacting enquiries@derwenthoney.co.uk

2. We have a legitimate interest

 

What we do with the information we have

We use the information that you have given us in order to contact you regarding honey services (online purchases, delivery, collection, answering queries etc.).​ We also use Wix Payments to process all payments securely - to see what data they collect please read their Privacy Policy here. We do not share information with any other external organisations or individuals.

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How we store your information

Your information is securely stored by Derwent Honey.

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We keep personal information until the individual asks us to erase the data. Once we have been informed, we will then dispose of the information as soon as possible.

 

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit about the cookies Wix uses.

• These functional and required cookies are always used, which allow Wix, our hosting platform, to securely serve this website to you.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us at enquiries@derwenthoney.co.uk if you wish to make a request.

 

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113